Grievance Redressal policy

Grievance Redressal policy

 

  1. Any issues or concerns that the participants (lenders / borrowers) might have during the course of their journey with Faircent.com should be addressed by writing an email to the Faircent support team at [email protected] or contacting on our customer care number 8010052020

  1. However, if the participants enquiries / complaints are not addressed within 5 working days, grievances can be addressed to the grievance officer. The grievance officer is Sweety Kumari available on [email protected] or 8010052020.

  1. If the participants enquiries / complaints are still not addressed after 10 working days, grievances can be marked by mail to the Chief Operating Officer, Mr. Vinay Mathews at [email protected].

  1. Any and all complaints / comments received through any other medium other than email (such as Facebook, WhatsApp, Twitter, etc) will also be handled within the same timelines as mentioned above. The first line of escalation will be the grievance officer followed by the Chief Operating Officer, Mr. Vinay Mathews.

  1. If the complaint / dispute is not redressed within 30 days, the participant may escalate the matter by appealing to Customer Education and Protection Department, of Reserve Bank of India or by lodging a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or by sending a physical complaint to Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017